Refund Policy

Last Updated: July 20, 2026

Thank you for shopping with CICPAP.

We want you to feel confident when purchasing our automotive diagnostic tools, portable tire inflators, electronic pet fences, and related products. If you are not completely satisfied with your purchase, this Refund Policy explains how returns, exchanges, cancellations, and refunds are handled.

This policy applies only to products purchased directly through the official CICPAP online store. Products purchased from another marketplace, retailer, distributor, or reseller must be returned through the original place of purchase.

Nothing in this policy limits any consumer rights that cannot legally be excluded under the laws of your country or region.

1. Return Period

You may request a return within 30 calendar days after the date your order is delivered.

To qualify for a return, you must contact us before the 30-day return period expires.

Return requests submitted after the applicable return period may not be accepted unless:

• The product is covered by an applicable warranty;

• The product is defective;

• Applicable consumer law requires us to accept the return; or

• We agree to make an exception after reviewing the circumstances.

2. Return Eligibility

To be eligible for a return, the product should generally be:

• Purchased directly from the official CICPAP online store;

• Returned within the applicable return period;

• In its original or reasonably well-maintained condition;

• Free from damage caused by misuse, improper installation, accidents, neglect, unauthorized repair, or modification;

• Returned with its original packaging where reasonably possible;

• Complete with all included parts and accessories;

• Returned with manuals, cables, adapters, hoses, connectors, collars, probes, cases, and promotional items originally supplied with the product;

• Accompanied by valid proof of purchase.

You may open the packaging and reasonably inspect the product. However, products showing excessive use, contamination, avoidable damage, missing components, or material alteration may be ineligible for a full refund.

Where permitted by law, we may reduce the refund amount to reflect any loss in value caused by handling beyond what is reasonably necessary to inspect the product.

3. How to Request a Return

Before returning any product, please contact us at:

Email: loving@cicpap.com

Phone: +86 18124670460

Please use the subject line:

Return Request – Order [Your Order Number]

Include the following information:

• Your full name;

• Order number;

• Email address used for the order;

• Product name and model;

• Reason for the return;

• A description of any problem;

• Clear photographs or videos, where the product is damaged, defective, incomplete, or incorrect;

• Vehicle information, where the request relates to OBD2 compatibility;

• Any other information reasonably necessary to review the request.

Our customer support team will review your request and provide return instructions if the return is approved.

Please do not return a product without first receiving return instructions from us. Products returned to an unauthorized address may be delayed, rejected, lost, or returned to the sender.

4. Return Address

Approved returns must be sent to the return address provided by our customer support team.

Do not send returns to the address shown on the original shipping label unless we specifically instruct you to do so.

Our products may be shipped from different warehouses, and the correct return address may differ from the original shipping location.

The customer is responsible for ensuring that the return is sent to the correct address provided in the return authorization instructions.

5. Change-of-Mind Returns

You may request a return because you changed your mind, ordered the wrong product, no longer need the product, or purchased an incorrect model.

For an approved change-of-mind return:

• The product must meet the return eligibility conditions;

• You are responsible for the return shipping cost;

• Original shipping charges are generally non-refundable;

• Customs duties, import taxes, brokerage charges, and currency conversion fees are generally non-refundable;

• You are responsible for the product until it is delivered to the approved return address.

We recommend using a trackable shipping service and retaining your shipping receipt.

CICPAP is not responsible for return packages that are lost, damaged, delayed, or delivered to an incorrect address due to the customer’s chosen return carrier or failure to follow the return instructions.

6. Damaged, Defective, or Incorrect Products

Please inspect your order as soon as possible after delivery.

Contact us promptly if your order arrives:

• Damaged during transportation;

• Defective;

• Incomplete;

• Different from the product ordered;

• Missing important accessories;

• Unable to perform the functions stated on the applicable product page.

Please provide photographs or videos showing:

• The outer shipping package;

• The shipping label;

• The product packaging;

• The affected product;

• The damaged, defective, incorrect, or missing component;

• Any error message or operating problem.

After reviewing the evidence, we may offer an appropriate solution, including:

• Troubleshooting or technical assistance;

• Replacement parts;

• A replacement product;

• A partial refund;

• A full refund;

• Another remedy required by applicable law.

Where we confirm that the product was defective, damaged during shipping, or incorrectly supplied, CICPAP will generally cover reasonable return shipping costs or provide another return arrangement.

Do not discard the product, packaging, or accessories until we have completed our review and provided instructions.

7. OBD2 Diagnostic Tool Compatibility

OBD2 product compatibility may depend on the vehicle’s:

• Manufacturer;

• Model;

• Model year;

• Country or regional specification;

• Engine type;

• OBD protocol;

• Electronic control system;

• Software version;

• Supported diagnostic functions;

• Vehicle configuration.

The presence of an OBD2 connector does not mean that every diagnostic, reset, coding, programming, or maintenance function will be available for every vehicle.

Customers are responsible for reviewing the compatibility information on the product page before purchasing.

If a product is returned because the customer selected an incompatible model despite accurate compatibility information being displayed, the return may be treated as a change-of-mind return. The customer will generally be responsible for return shipping costs.

If we provided materially inaccurate compatibility information or confirmed compatibility in writing based on accurate vehicle information supplied by the customer, we will review the matter and provide an appropriate solution.

Before purchasing, you may contact us at loving@cicpap.com for compatibility assistance.

8. Portable Tire Inflator Returns

Portable tire inflators must be operated according to the product manual, stated operating cycle, pressure limits, power requirements, and safety instructions.

Returns may be rejected or refunds reduced where damage was caused by:

• Exceeding the recommended pressure;

• Continuous operation beyond the stated operating limit;

• Using an incompatible power supply;

• Blocking ventilation openings;

• Water exposure;

• Impact or accidental damage;

• Using damaged hoses, cables, connectors, or valves;

• Unauthorized disassembly or repair;

• Failure to follow operating instructions.

A portable tire inflator does not repair a puncture, damaged valve, leaking tire, or structurally damaged tire. A product may not be considered defective solely because an inflated tire continues to lose pressure due to an unrelated tire or valve problem.

9. Electronic Pet Fence Returns

Electronic pet fences and related products must be clean, complete, and in a condition suitable for inspection.

For health, hygiene, and safety reasons, products that have been used directly on an animal should be cleaned before return.

A return may be refused or the refund amount reduced where a product is:

• Heavily contaminated;

• Unsanitary;

• Damaged by chewing, scratching, impact, water, or improper use;

• Missing collars, probes, chargers, transmitters, receivers, flags, cables, or other accessories;

• Modified or repaired without authorization;

• Used contrary to the product instructions.

Electronic pet containment systems require appropriate setup, training, supervision, and adjustment. Differences in a pet’s temperament, size, coat, training history, or response do not automatically mean that the product is defective.

This section does not affect your rights where the product itself is confirmed to be faulty or materially different from its description.

10. Non-Returnable Items

Subject to applicable law, the following items may not be eligible for return:

• Products returned after the applicable return period;

• Products not purchased from the official CICPAP online store;

• Products without valid proof of purchase;

• Products damaged through misuse, neglect, improper installation, or accidents;

• Products modified, disassembled, or repaired without authorization;

• Products with removed, altered, or unreadable serial numbers;

• Products missing essential parts or accessories;

• Products showing excessive wear or contamination;

• Gift cards;

• Downloadable digital products;

• Activated software, licenses, subscriptions, or registration codes, where applicable;

• Clearance or final-sale products clearly identified as non-returnable before purchase;

• Personalized or specially configured products;

• Products whose return is prohibited for health, hygiene, or safety reasons.

Where an item is defective, incorrectly described, or protected by mandatory consumer law, these exclusions may not apply.

11. Exchanges

Where available, an eligible product may be exchanged for the same model or another product.

The fastest way to obtain a different product may be to:

1. Request a return for the original product;

2. Wait for the return to be approved; and

3. Place a new order for the replacement product.

If the replacement product costs more than the original product, you will be responsible for the price difference.

If the replacement product costs less, any approved difference will be refunded according to the original payment method or another method agreed with you.

Product exchanges are subject to availability.

12. Return Shipping Costs

Return shipping responsibility depends on the reason for the return.

CICPAP Will Generally Cover Return Shipping When:

• We sent the wrong product;

• The product arrived materially damaged;

• The product is confirmed to be defective;

• Important components were missing from the original package;

• The product was materially different from its description;

• Applicable law requires us to cover the cost.

The Customer Will Generally Cover Return Shipping When:

• The customer changed their mind;

• The wrong product or model was ordered;

• The product is no longer wanted;

• The product is incompatible because the customer did not review the stated compatibility information;

• The shipping address supplied by the customer was incorrect or incomplete;

• The customer refused delivery without our approval;

• No product defect or seller error is confirmed.

We do not accept packages sent on a cash-on-delivery or freight-collect basis unless we have agreed to the arrangement in writing.

13. Customs Duties and International Returns

For international returns, customers are responsible for following the return instructions and accurately completing customs documentation.

The returned package should be identified as returned merchandise where permitted and appropriate.

CICPAP is not responsible for customs charges caused by incorrect declarations made by the customer or return carrier.

Unless required by applicable law or the return resulted from our error, original customs duties, import taxes, brokerage fees, handling fees, and currency conversion charges are not refundable by CICPAP.

You may need to contact the relevant customs or tax authority regarding the recovery of import charges.

14. Inspection of Returned Products

After a returned product is delivered to the approved return address, it will be inspected.

The inspection may confirm:

• The identity of the returned product;

• Product condition;

• Serial number;

• Included accessories;

• Packaging condition;

• Signs of use or damage;

• The reported defect;

• Whether the return meets this policy.

We will notify you if the return is approved, rejected, or requires additional information.

A product being delivered to the return warehouse does not automatically guarantee that a refund will be approved.

15. Refund Method

Approved refunds will generally be issued to the original payment method used for the order.

We cannot normally issue a refund to a different card, bank account, digital wallet, or person.

If the original payment method is no longer available, please contact the payment provider for assistance. Where necessary and legally permitted, we may arrange another refund method after completing appropriate identity and payment verification.

Refunds may be issued as:

• A full refund;

• A partial refund;

• Store credit, where agreed with the customer;

• A replacement or exchange, where agreed with the customer.

Store credit will not replace a monetary refund where applicable law requires a monetary refund.

16. Refund Processing Time

Once an eligible return has been received, inspected, and approved, we will normally initiate the refund within 5 business days.

After the refund is initiated, additional processing time may be required by your:

• Bank;

• Credit card company;

• Payment processor;

• Digital-wallet provider;

• Local financial institution.

The time required for a refund to appear in your account is controlled by the payment provider and may vary.

Shipping charges, currency conversion differences, bank fees, foreign transaction fees, customs duties, and other third-party charges may not be included in the refund unless required by law or caused by our error.

17. Partial Refunds

Where permitted by law, a partial refund may be issued when:

• The product is returned with missing accessories;

• The product has been damaged after delivery;

• The product shows excessive use;

• The product was not returned in substantially the same condition;

• The original package or included materials are missing;

• Only part of a multi-item order is returned;

• A partial refund is agreed as a resolution to a product issue.

We will explain the basis of any proposed deduction.

We do not charge a standard restocking fee for an eligible return. However, a reasonable deduction may be made for loss in value caused by unnecessary handling, damage, missing contents, or failure to follow the return conditions, where legally permitted.

18. Original Shipping Charges

Original shipping charges are generally non-refundable for change-of-mind returns.

Original shipping charges may be refunded when:

• The entire order was cancelled before shipment;

• We shipped the wrong product;

• The product was materially defective;

• The entire order arrived materially damaged;

• Applicable consumer law requires the shipping charge to be refunded.

If expedited shipping was selected, any additional expedited shipping charge may not be refundable unless the delivery problem was caused by us or the carrier service purchased was not provided.

19. Order Cancellations

You may request cancellation before the order is shipped.

To request cancellation, contact:

loving@cicpap.com

Please use the subject line:

Cancellation Request – Order [Your Order Number]

We will attempt to cancel the order, but cancellation cannot be guaranteed after the order has entered processing, fulfillment, or shipping.

If the order has already shipped, you may need to receive the package and follow the return procedure.

If an order is successfully cancelled before shipment, any payment collected will be refunded to the original payment method.

20. Address Changes

Please check your shipping address carefully before placing an order.

Contact us immediately if you need to correct an address. We cannot guarantee that an address can be changed after the order enters processing or is transferred to the carrier.

If an order is returned because the customer provided an incorrect or incomplete address, the customer may be responsible for:

• Return shipping costs;

• Reshipping costs;

• Carrier correction fees;

• Other reasonable costs caused by the incorrect address.

Any refund may exclude these costs where permitted by law.

21. Refused and Unclaimed Deliveries

Please do not refuse a delivery without first contacting us.

If a package is refused, unclaimed, or returned because the customer did not cooperate with the carrier or customs authority, any approved refund may be reduced by:

• Original shipping costs;

• Return shipping costs;

• Customs charges;

• Carrier handling fees;

• Other costs incurred as a result.

This does not apply where delivery was refused because the package was visibly damaged or where applicable law provides otherwise.

22. Lost Packages

If tracking information shows no delivery or the package appears to be lost in transit, contact us at loving@cicpap.com.

We may ask you to:

• Confirm the shipping address;

• Check with household members or neighbors;

• Contact the local carrier;

• Check any safe delivery location;

• Complete a carrier declaration or investigation form.

After the carrier investigation is completed, we may provide a replacement or refund where the package is confirmed as lost.

If tracking shows that the package was delivered to the address provided at checkout, we may require additional investigation before approving a refund or replacement.

23. Late or Missing Refunds

If you have received confirmation that a refund was issued but it has not appeared in your account:

1. Check your bank or payment account again;

2. Contact your card issuer or payment provider;

3. Allow for the provider’s processing period;

4. Contact us at loving@cicpap.com if the refund remains missing.

Please include your order number and the refund confirmation information.

24. Chargebacks and Payment Disputes

We encourage you to contact us before opening a chargeback or payment dispute so that we have an opportunity to resolve the issue.

Opening a chargeback does not automatically cancel an order, return a product, or establish eligibility for a refund.

If a chargeback is opened, we may provide the payment provider with relevant information, including:

• Order records;

• Delivery confirmation;

• Tracking information;

• Customer communications;

• Product information;

• Return and refund records;

• Fraud-prevention information.

This section does not limit your legal right to dispute an unauthorized or improper transaction.

25. Promotional Items and Gifts

If an order included a free gift, promotional item, bundle discount, or buy-one-get-one offer, all qualifying items may need to be returned to receive a full refund.

If a promotional item is not returned, we may deduct its stated or reasonable value from the refund where permitted by law.

For partial returns from a bundle, the refund may be recalculated based on the promotional terms and the items retained.

26. Warranty Claims

A return request submitted after the 30-day return period may still qualify for repair, replacement, technical support, or another remedy under an applicable product warranty.

Warranty coverage does not necessarily provide an automatic right to a full refund.

Warranty claims are subject to:

• The applicable warranty period;

• The product’s warranty conditions;

• Proof of purchase;

• Inspection or troubleshooting;

• Exclusions for misuse, accidental damage, or unauthorized modification;

• Applicable consumer law.

Please contact loving@cicpap.com for warranty assistance.

27. Abuse of the Return Policy

We reserve the right to reject a return, restrict future purchases, or close a customer account where we reasonably identify:

• Return fraud;

• Repeated abuse of the return process;

• False claims;

• Product substitution;

• Serial-number mismatch;

• Intentional product damage;

• Returning a different item;

• Excessive returns inconsistent with normal personal use;

• Other unlawful or deceptive activity.

Any decision will remain subject to applicable consumer protection law.

28. Mandatory Consumer Rights

This Refund Policy is intended to describe our general store procedures.

Customers may have additional rights under the consumer protection laws of their country, state, province, or region. These rights may include remedies for products that are defective, unsafe, incorrectly described, not fit for purpose, or not delivered as agreed.

Nothing in this policy excludes, restricts, or replaces any statutory right or remedy that cannot legally be excluded.

Where this policy conflicts with mandatory applicable law, the mandatory law will apply.

29. Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in:

• Our products;

• Store operations;

• Shipping arrangements;

• Return procedures;

• Payment services;

• Legal requirements.

The latest version will be posted on this page with an updated revision date.

The policy that applied when an order was placed will generally govern that order, except where a later change is required by law or provides more favorable rights to the customer.

30. Contact Us

For questions about returns, refunds, exchanges, damaged products, compatibility, or warranty support, please contact:

CICPAP Customer Support
Email: loving@cicpap.com

Phone: +86 18124670460

Please include your order number and a clear description of your request.

Return Address: Contact customer support for the authorized return address. Do not return products without prior instructions.

For your security, please do not send complete payment card numbers, card security codes, passwords, or other sensitive financial information by email.

CICPAP — Reliable Products, Clear Support, and a Shopping Experience You Can Trust.