Privacy Policy

Last Updated: October 13, 2026

Welcome to MOSSY CREEK.

This Privacy Policy explains how MOSSY CREEK LLC ("MOSSY CREEK," "we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit our online store, browse our patio furniture and outdoor living products, make a purchase, contact our customer support team, or otherwise interact with our website and services.

We value your privacy and are committed to handling your personal information responsibly, transparently, and in accordance with applicable privacy laws.

By using our website, you acknowledge the data practices described in this Privacy Policy. Where required by law, we will obtain your consent before collecting or processing certain personal information.

1. Information We Collect

We may collect personal information directly from you, automatically through your interactions with our website, or from service providers and other third parties.

Personal Information You Provide

When you place an order, create an account, subscribe to our communications, or contact us, we may collect:

• Full name

• Email address

• Phone number

• Billing address

• Shipping address

• Order details and purchase history

• Customer account information

• Product preferences

• Customer service inquiries and communications

• Reviews, feedback, or other information you voluntarily submit

Payment Information

When you make a purchase, payment information is processed through the payment methods and payment service providers available at checkout.

Depending on the payment method, relevant information may include:

• Payment method type

• Transaction amount

• Payment confirmation

• Billing details

• Transaction identifiers

• Limited payment information provided by the payment processor

We do not directly store complete credit card numbers or card security codes.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser type and version

• Device type and operating system

• Website pages viewed

• Referring website or source

• Approximate geographic location derived from your IP address

• Date and time of visits

• Website interactions

• Shopping cart activity

• Cookie identifiers and similar tracking information

This information helps us understand how visitors use our website and improve its functionality, performance, and security.

2. How We Use Your Information

We collect and use personal information for legitimate business purposes, including:

Order Processing and Fulfillment

We use your information to:

• Process and confirm orders

• Verify payments

• Arrange shipping and delivery

• Provide order tracking information

• Process returns, refunds, and exchanges

• Communicate about purchases

• Resolve order-related issues

Customer Service

We use your contact information and order details to respond to inquiries, provide product information, assist with furniture dimensions and assembly questions, and address customer concerns.

Website Improvement

We may analyze website activity to improve navigation, product presentation, website performance, and the overall shopping experience.

Marketing and Communications

Where permitted by law, we may use your information to send:

• Product announcements

• Promotional offers

• Special discounts

• New collection updates

• Outdoor living inspiration

• Other relevant marketing communications

You may unsubscribe from promotional emails at any time by following the unsubscribe instructions included in those messages.

Fraud Prevention and Security

We may use personal information to detect, investigate, and prevent fraudulent transactions, unauthorized activity, security incidents, and misuse of our services.

Legal Compliance

We may process information to comply with applicable laws, tax requirements, accounting obligations, regulatory requests, and other legal responsibilities.

3. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar technologies to provide a convenient and personalized shopping experience.

These technologies may help us:

• Remember shopping cart contents

• Maintain customer sessions

• Save website preferences

• Understand website traffic

• Analyze visitor behavior

• Improve website performance

• Measure advertising effectiveness

• Display relevant promotional content

Types of Cookies

Essential Cookies

These cookies support important website functions, including shopping cart operation, checkout, security, and account access.

Analytics Cookies

These cookies help us understand how visitors interact with our website so we can improve functionality and user experience.

Functional Cookies

These cookies may remember preferences such as language, region, or other website settings.

Advertising Cookies

Where used, these cookies may help measure marketing campaigns and deliver advertising based on your interests.

You can manage cookies through your browser settings and any cookie preference tools made available on our website.

Disabling certain cookies may affect the functionality of some website features.

Where required by applicable law, we will obtain consent before using non-essential cookies or similar tracking technologies.

4. How We Share Personal Information

We do not sell personal information for money.

However, we may disclose personal information to trusted service providers and third parties when reasonably necessary to operate our business.

These may include:

E-Commerce Platform Providers

Our online store may use Shopify to support website hosting, shopping cart functionality, checkout, customer accounts, and order management.

Payment Service Providers

We share necessary transaction information with payment processors to authorize payments, complete transactions, issue refunds, and help prevent fraud.

Shipping and Logistics Providers

We may share customer names, shipping addresses, phone numbers, and relevant order information with shipping carriers, warehouses, and fulfillment partners to arrange delivery.

Customer Support Providers

We may use third-party systems to manage customer inquiries, order assistance, and support communications.

Analytics and Advertising Partners

Where enabled, we may share certain device, browsing, and interaction information with analytics and advertising partners to measure website performance and improve marketing.

Some advertising-related disclosures may be considered a "sale," "sharing," or targeted advertising under certain privacy laws, even when no money is exchanged.

Where applicable, we will provide legally required notices and choices regarding these activities.

Legal and Regulatory Authorities

We may disclose personal information when required by law, court order, lawful government request, or when reasonably necessary to protect our legal rights, customers, and business.

5. Shopify and Third-Party Services

Our online store uses or may use Shopify and other third-party services to support e-commerce operations.

These providers may process personal information according to their own privacy policies and contractual responsibilities.

For information about Shopify's privacy practices, please visit:

https://www.shopify.com/legal/privacy

We encourage customers to review the privacy policies of third-party services they choose to use.

6. Payment Security

Protecting your payment information is important to us.

Payments are processed through third-party payment providers available during checkout.

We do not directly store your complete credit card information or card security codes.

We use reasonable technical and organizational safeguards intended to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

Customers should also protect their account credentials and avoid sharing sensitive payment information through unsecured communication channels.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including:

• Completing orders and deliveries

• Managing customer accounts

• Providing customer support

• Processing returns and refunds

• Maintaining business and accounting records

• Preventing fraud

• Resolving disputes

• Complying with legal obligations

Retention periods may vary depending on the type of information, the purpose of processing, and applicable legal requirements.

When personal information is no longer required, we will delete, anonymize, or securely retain it where continued storage is legally necessary.

8. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.

These may include the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate information

• Request deletion of eligible personal information

• Request a copy of certain personal information

• Opt out of certain targeted advertising activities

• Opt out of certain sales or sharing of personal information, as defined by applicable law

• Withdraw consent where processing is based on consent

• Limit certain uses of sensitive personal information, where applicable

• Appeal certain privacy request decisions where required by law

We will not unlawfully discriminate against customers for exercising applicable privacy rights.

To submit a privacy request, please contact:

Email: chikia@mossycreekshop.com

We may need to verify your identity before processing certain requests to protect your information from unauthorized access.

We will respond within the timeframes required by applicable law.

9. California Privacy Rights

California residents may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, if those laws apply to our business and its processing activities.

These rights may include:

• The right to know what categories of personal information are collected

• The right to access specific personal information

• The right to request deletion

• The right to correct inaccurate information

• The right to opt out of certain sales or sharing of personal information

• The right to limit certain uses of sensitive personal information

• The right to be free from unlawful discrimination for exercising privacy rights

Our collection and disclosure of information depend on the services, technologies, and business operations involved.

Where required by applicable law, we will provide appropriate privacy notices and mechanisms for exercising relevant rights.

California residents may contact us at chikia@mossycreekshop.com to submit privacy-related requests.

10. International Customers and Data Transfers

Our website may be accessible to customers in different countries and regions.

Your personal information may be processed or stored in countries other than the country where you reside, depending on the locations of our e-commerce platform, payment providers, fulfillment partners, and other service providers.

Where applicable law requires additional safeguards for international data transfers, we will take appropriate steps to comply with those requirements.

11. Children's Privacy

Our website and products are intended for adults and individuals who are legally permitted to make online purchases.

We do not knowingly collect personal information directly from children under the age of 13.

If we become aware that we have collected personal information from a child in violation of applicable law, we will take appropriate steps to delete that information.

If you believe a child has provided personal information to us, please contact us at:

chikia@mossycreekshop.com

12. Marketing Preferences

We may send promotional communications to customers who have subscribed or where otherwise permitted by applicable law.

These communications may include new patio furniture collections, seasonal outdoor living products, special offers, and store announcements.

You can opt out of promotional emails by clicking the unsubscribe link in any marketing email or by contacting our customer support team.

Please note that even if you unsubscribe from promotional messages, we may still send important transactional communications relating to your orders, payments, shipping, returns, or account security.

13. Third-Party Websites and Links

Our website may contain links to external websites, social media platforms, or third-party services.

We are not responsible for the privacy practices, security measures, or content of third-party websites that we do not control.

We recommend reviewing the privacy policies of external websites before providing personal information.

14. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information.

These measures may include:

• Secure website connections

• Access controls

• Trusted payment processing systems

• Appropriate account security practices

• Monitoring for suspicious activity

• Limiting access to information based on business needs

Despite these efforts, no method of internet transmission or electronic storage is completely secure.

We encourage customers to use strong passwords, protect account information, and contact us promptly if they suspect unauthorized activity.

15. Business Transfers

If MOSSY CREEK LLC undergoes a merger, acquisition, restructuring, sale of assets, or other business transaction, relevant personal information may be transferred as part of that transaction, subject to applicable law.

We will take reasonable steps to ensure that personal information continues to receive appropriate protection.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, website functionality, service providers, or legal obligations.

When changes are made, we will update the "Last Updated" date at the top of this page.

Where required by law, we will provide additional notice or obtain consent before implementing material changes.

We encourage customers to review this page periodically to stay informed about how we handle personal information.

17. Contact Information

If you have any questions about this Privacy Policy, how your personal information is handled, or how to exercise your privacy rights, please contact us:

Company Name: MOSSY CREEK LLC

Brand Name: MOSSY CREEK

Email: chikia@mossycreekshop.com

Phone: +1 5624429979

We are committed to addressing privacy-related inquiries and helping customers understand how their personal information is collected, used, and protected.

MOSSY CREEK — Your Privacy Matters. Shop with Confidence.